Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off appointments are available. Usually we will ask you to bring your pet in sometime between 7:30am and 9:00am. A doctor will examine your pet as they have time between appointments. Once the doctor is done, they will give you a call to go over their findings and to give you discharge instructions.

For the safety of all animals in our care, we require that all core vaccinations be up to date. 

Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. We require that animals be placed on a leash or in pet carriers before entering the lobby.

Medication Return Policy

We are unable to accept returns on medications or give refunds on medications we have dispensed. Check here for a list of locations that will accept and dispose of unwanted medications.

 Kindness Policy

We value our staff as much as our patients & have zero tolerance for all forms of aggressive or abusive behavior or language towards our employees. Please treat others respectfully. Incidents may result in termination of services.
 

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Care Credit, Visa, MasterCard, Discover, American Express, debit and cash.